I read the linked story on Cnet - about the December online sales pop.
We saw it on our client sites that sell to the general public, too. It's amazing to see the visits and sales charts, tracking conversion rates and such.
Google Analytics makes tracking web site visits and sales a joy. If your web site doesn't have Google Analytics, ask your web developer to put them on your site.
The biggest snafu we saw this year was the USPS shipping rate servers go unreliable for a couple of days earlier in the season.
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